AfroCyclePrivacy Policy
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Privacy Policy
Last updated 24 October 2026
This policy explains what personal information AfroCycle ("we", "us") collects through afrocycle.me, why we collect it, who we share it with, and the choices you have. We are based in Ghana and handle personal information in line with Ghana's Data Protection Act, 2012 (Act 843).
Who we are
AfroCycle designs and builds lithium-ion battery packs and energy storage systems, provides battery consultancy, and takes back batteries for second life and recovery. We are responsible for the personal information described in this policy.
- Company
- AfroCycle
- Location
- Accra and Kumasi, Ghana
- afrocyclegh@gmail.com
What we collect
When you send a quote request or a message
Your name, email address and message, plus anything else you choose to give us: company, phone number, the service you're interested in, your application (for example the type of vehicle) and the quantity you need.
When you create an account
Your name, company, email address and a password. Your password is stored only in encrypted (hashed) form, so we can't read it. If you're a customer, we link your account to your company so you can see its battery packs.
When you use your customer account
Take-back requests you send, including the pickup location, preferred date and any notes. We also keep records of the battery packs we supply to your company, such as specifications, state of health and service history.
When you look up a battery passport
The passport page shows a pack's specifications, status and public history. It does not show who owns the pack, and looking one up doesn't require you to give us any personal information.
When you visit the website
Like most websites, our hosting server automatically records basic technical information for each visit: your IP address, the date and time, the page requested and your browser type. We use this only to keep the site running and secure. We do not use analytics, advertising or tracking tools. See our Cookie Policy.
How we use it
- To answer you: reply to your enquiry, prepare quotes and follow up on the work you asked about.
- To provide our services: run your account, show you your packs, arrange take-back collections, and keep battery records and passports up to date.
- To keep the website secure: protect against misuse and fix problems.
- To meet legal obligations: for example keeping business records.
We use your information because you asked us to (by sending a request or creating an account), because we need it to provide services to you or your company, or because we have a legitimate business interest in running a secure website. We do not sell your personal information, and we don't send marketing emails unless you've asked us to.
Who we share it with
We share personal information only with the service providers that run our website and email, and only so they can provide those services to us:
| Provider | What they do for us |
|---|---|
| Supabase | Stores our website database, customer accounts and photos, and handles secure sign-in. |
| Resend | Delivers emails: alerts to our team about new enquiries, and account emails such as sign-up confirmations and password resets. |
| Our web hosting provider | Hosts the website files and keeps the server's technical logs. |
| Google Fonts | Supplies the website's typeface. Your browser downloads it from Google, which receives your IP address to do so. |
| jsDelivr and cdnjs | Supply software libraries used by the account and admin pages. Your browser downloads them, which shares your IP address with these providers. |
We may also share information if the law requires it, or to protect our rights, our customers or the public.
Where it is stored
Our database is hosted by Supabase in London, United Kingdom. Some of our providers, including Supabase, Resend and Google, are based in the United States or operate internationally, so your information may be processed outside Ghana. We choose providers that protect information with encryption and access controls.
How long we keep it
- Enquiries: for up to 3 years after our last contact with you, unless you become a customer.
- Customer accounts: while your account is open. When you ask us to close it, we delete your account details, except what we must keep for legal or accounting reasons.
- Battery pack records and passports: for the life of the battery, including second life and recycling, because the history matters for safety and recycling.
- Server logs: for a short period set by our hosting provider.
Your rights
You can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct information that is wrong or incomplete;
- delete your information, where we don't need to keep it;
- stop using your information for a particular purpose.
To make a request, email afrocyclegh@gmail.com. We'll reply within 30 days. If you're not happy with how we've handled your information, you can complain to the Data Protection Commission of Ghana (dataprotection.org.gh).
Security
The website uses an encrypted (HTTPS) connection. Access to enquiries and customer records is limited to our team, and each customer can see only their own company's information. These rules are enforced by the database itself. No system is perfectly secure, so please use a strong, unique password for your account.
Children
Our website and services are meant for businesses and adults. We don't knowingly collect information from anyone under 18.
Changes and contact
If we change this policy, we'll update the date at the top of this page. For any question about your personal information, email afrocyclegh@gmail.com.